Root causes are investigated as part of which process?

Root causes are investigated as part of the corrective action process. This process involves identifying the underlying issues that lead to nonconformities or defects. By focusing on root causes, organizations can implement solutions that address the fundamental problems rather than just treating the symptoms. This approach is crucial for preventing recurrence of the issues and ensuring long-term improvements in quality.

In the context of quality management, corrective action methods typically include tools such as the fishbone diagram or the 5 Whys analysis, which help teams systematically explore and analyze the causal factors contributing to a problem. By thoroughly understanding the root causes, organizations can take informed and effective actions to enhance their processes and overall quality performance.